Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at redgoal61@sbcglobal.net

Q. Are your products Kosher?

A. No, all of our products contain pork. All of our sausage is made with 93% lean Angus Beef and 80% Lean Pork of the highest quality, locally farmed, raised and then processed in our own facility.  

Q. Which products are Gluten Free?

Summer Sausage:

Original 

Tex Mex 

Smokie Mix 

Sweet & Spicy 

Habanero 

Carolina Reaper 

  

Smokies:

Original

Mild 

Buffalo Wing 

Carolina Reaper 

Habanero 

Sweet & Spicy 

Tex Mex  

  

Q. Which products are Dairy Free?

  

Summer Sausage

Original 

Tex Mex 

Smokie Mix 

Sweet & Spicy 

Habanero 

Teriyaki 

Carolina Reaper 

  

Smokies

Original 

Mild 

Buffalo Wing 

Carolina Reaper 

Habanero 

Sweet & Spicy 

Teriyaki 

Tex Mex 

Q. Where can I find Lehr’s Sausage Allergen Information? 

A. To verify if you may have a specific allergy to any of our products, please review
each products ingredients list under that product.
Most of our products are packaged in the same facility, so please take note if you have allergies to soy, soybean oil, wheat, dairy, etc.

Q. What’s the shelf life of your products?

A. Use well vacuum sealed packages within 10 to 14 days. If you do not plan to use your product in that time frame, please refrigerate. If within 6 weeks you have not used your unopened, refrigerated vacuum sealed package please freeze. Unopened vacuum sealed packages may be left continuously frozen indefinitely. Although our products are considered shelf stable, the flavor of your product may change. If you do not intend to use your product upon arrival, for ultimate freshness and flavor, please refrigerate. If your cured or smoked products have lost their airtight seal upon arrival, please contact us.

Q. Where can I find Lehr’s Sausage Ingredient Information?

A. Please review each products ingredients list under that product. Most of our products are packaged in the same facility, so please take note if you have allergies to soy, soybean oil, wheat, dairy, etc.   

  

Q. Should people “at risk” eat dry sausages?

A. Per the FDA: Because dry sausages are not cooked, people “at risk” (older adults, very young children, pregnant women, and those with immune systems weakened by disease or organ transplants) might want to avoid eating them.  

Want your Sausage on a regular basis?

We have you covered.

All you have to do is contact us at 618-475-2088 and one of our Customer Service Experts will easily set you up. That's it.

I want to make changes to my Subscription

No worries. Please keep in mind shipping times on your current subscription. Any changes to a current subscription must be made 14 business days before current subscription is due to be sent to you.

What can I get sent to me?

Any of our products can be included in a subscription.

Is it really just that easy to set up a Subscription?

Yes

How often can I get sausage sent to me?

Weekly, Monthly, Bi-monthly, Every other month, whatever-you tell us. All you have to do is contact us at 618-475-2088 and one of our Customer Service Experts will easily set you up. That's it. 

Q: Do you provide secure shopping online? 

A: Yes. Lehr’s Meat Market maintains PCI compliance to incorporate today's highest safety standards during every payment transaction. You can shop in confidence knowing we have appropriate security measures in place to protect against the loss, misuse, or alteration of information that we have collected from you. For more information, read our Privacy Policy.

Q: What is the deadline to place a business order for the Holidays? 

A: Continental United States: 

Christmas and New Year’s gifts that do not require customization have a holiday shipping deadline of December 15th. Gifts that are customized have a shipping deadline of December 6th. All other Federally Recognized Holiday Gifts must be received 14 business days before expected arrival time. 

Gifts Outside Continental United States:
Although we will take every possible measure within our control for a timely
delivery, all packages sent outside of the Continental United States are
subject to customs and cannot be guaranteed by a specific delivery date. Please
complete these orders at least 20 business days before expected arrival time.

Q: How is my order shipped? 

A: Our products are shipped through various methods. We make every attempt to use the least expensive, yet most timely method available depending upon where you live. Shipping is calculated separately from the cost of the product order. In most cases, you will have the option to select Ground or Express. 

Q: I want my order/gift to arrive at a later time. How do I order in advance? 

A: We have our expert Customer Support team ready to help you with your order at (618) 475-2088. (See business hours) 

Q: What is the cut off to reschedule, edit or cancel an order?

A: Due to the speediness of our awesome warehouse team members; we are only able to offer the ability to make changes to your order within one hour of the purchase. Exceptions can be made for items purchased for delivery at a later date. However, changes will need to be requested no later than two weeks before the scheduled delivery date. 

Q: What determines Express Shipping charges? 

A: If available…You decide if you would like Express delivery. Express delivery charges are in addition to the Standard Shipping charge. The Standard Shipping charge covers the cost incurred from processing and shipping the order though normal delivery methods. The Express charges are what we must pay the carrier to deliver the package via Express. 

Q: What is your Delivery Guarantee? 

A: Special measures will be taken for you to receive your meat products in excellent condition. We do, however, lose control of the handling during shipment. While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Please check all addresses carefully. Postal and delivery services will not forward. We guarantee delivery only to the addresses we are given 

Q: What happens if I place an order on a Sunday? 

A: Orders placed on Sundays will not being to be processed until the following day. If that day happens to be a recognized holiday, the order will be placed on that Tuesday. 

Q: Can I ship to a P.O. Box? 

A: To ensure your gift arrives in perfect condition, we recommend shipping to a street address or APO/FPO, not a P.O. Box. Wine shipments cannot be delivered to a P.O. Box. Please verify before ordering that your selection can be shipped overseas to your APO/FPO recipient.

Q: What should I do if my package is missing?

A: Check your Tracking number online with your shipping provider.

Tracking information on packages can often go days without being scanned by the postal carrier, even if your package is still making it's way to your door.

If your anticipated delivery date comes and goes, we recommend checking for your package at a neighbor’s doorstep or perhaps behind a shrub or chair near your front door.

If you are still unable to find your package, double-check that your shipping address was entered correctly when you placed the order.

Orders shipped with incorrect addresses are not eligible for reshipment or refunds.

If your address is correct, we recommend contacting your local post office or shipping provider to try locating the lost order.

Once an order is marked as “delivered” by the carrier, it is the purchaser's responsibility to make sure that the item is brought inside for safekeeping

Q: What’s the White Stuff on the outside of my Sausage?

A: Don’t worry; it’s supposed to be there! It’s a natural part of the fermentation process of producing artisanal sausage. That powdery looking stuff occurs when you let the sausage set out unrefrigerated or it starts drying out past the Semi-Dry stage. It’s a benign white “good” efflorescence. If you want to wash it off go ahead, but some people enjoy the enhancement.  

  

Q: What’s the shelf life of your products?

A: Use well vacuum sealed packages within 10 to 14 days. If you do not plan to use
your product in that time frame, please refrigerate. If within 6 weeks you have
not used your unopened, refrigerated vacuum sealed package please freeze. Unopened
vacuum sealed packages may be left continuously frozen indefinitely. Although
our products are considered shelf stable, the flavor of your product may
change. If you do not intend to use your product upon arrival, for ultimate
freshness and flavor, please refrigerate.
If your cured or smoked products have lost
their airtight seal upon arrival, please contact us.
  

 

Q. Where do you get your meat from?

A. All of our sausage is made with 93% lean Angus Beef and 80% Lean Pork of the highest quality, locally farmed, raised and then processed in our own facility.  

Q. What is Summer Sausage

A. Summer sausage (also known as Cervelat) is a generally mildly seasoned smoked, semi-dry sausage. 

Q. Does Summer Sausage have a Casing

A. Yes, our All of our Summer Sausages has a casing that should be removed before consumption.

Q. What are examples of “Dry” and “Semi-Dry” Sausage?

A. Dry sausage examples include:  

  • Sopressata (a name of a salami)
  • Pepperoni (not cooked, air dried)
  • Genoa Salami (Italian, usually made from pork but may have a small amount of beef; it is moistened with wine or grape juice and seasoned with garlic

Semi-dry sausage examples include:

  • Summer Sausage
  • Lebanon bologna
  • Cervelat
  • Thuringer

Q. What’s the White Stuff on the outside of my Sausage?

A. Don’t worry; it’s supposed to be there! It’s a natural part of the fermentation process of producing artisanal sausage. That powdery looking stuff occurs when you let the sausage set out unrefrigerated or it starts drying out past the Semi-Dry stage. It’s a benign white “good” efflorescence. If you want to wash it off go ahead, but some people enjoy the enhancement.  

Q. What’s the shelf life of your products?

A. Use well vacuum sealed packages within 10 to 14 days. If you do not plan to use your product in that time frame, please refrigerate. If within 6 weeks you have not used your unopened, refrigerated vacuum sealed package please freeze. Unopened vacuum sealed packages may be left continuously frozen indefinitely. Although our products are considered shelf stable, the flavor of your product may change. If you do not intend to use your product upon arrival, for ultimate freshness and flavor, please refrigerate. If your cured or smoked products have lost their airtight seal upon arrival, please contact us.

Q. How Is Lehr’s Sausage made?

A. Fermentation is one of the oldest methods of preserving meats. Dry sausages, such as pepperoni, and semidry sausages such as Lebanon bologna and summer sausage, have had a good safety record for hundreds of years. These products can be fermented by bacterial growth for preservation and to produce the typical tangy flavor. Semi-dry sausages are usually heated in the smokehouse to fully cook the product and partially dry it. Semi-dry sausages are semi-soft sausages with good keeping qualities due to their lactic acid fermentation and sometimes heavy application of smoke. Some are mildly seasoned, and some are quite spicy and strongly flavored.

 

Q. Where is the “Use By” date on the sausage?

A. Dating is a voluntary program and not required by the Federal government. Use well vacuum sealed packages within 10 to 14 days. If you do not plan to use your product in that time frame, please refrigerate. If within 6 weeks you have not used your unopened, refrigerated vacuum sealed package please freeze. Unopened vacuum sealed packages may be left continuously frozen indefinitely. Although our products are considered shelf stable, the flavor of your product may change. If you do not intend to use your product upon arrival, for ultimate freshness and flavor, please refrigerate. If your cured or smoked products have lost their airtight seal upon arrival, please contact us.

Q. Did you discontinue my favorite product or is it seasonal?

A. We carry a handful of our products seasonally. Generally, your favorites will be available year-round. However, we do strive to constantly improve and refresh our product range and try out new ideas, and therefore, our product range does change
occasionally.
If you need help, we have our expert Customer Support team ready to help you with your order at (618) 475-2088. (See business hours)

Q. Where can I find Lehr’s Sausage Ingredient Information?

A. Please review each products ingredients list under that product. Hover over the picture of the individual item and the ingredients label will appear. Most of our products are packaged in the same facility, so please take note if you have allergies to soy, soybean oil, wheat, dairy, etc.   

 Mailing Address: 102 S Van Buren St, New Athens, IL USA 62264 

 Call: (618) 475-2088 

 Email: redgoal61@sbcglobal.net

Hours of Operation:

Monday-Tuesday 6AM–12PM (CST) 

Wednesday-Friday 6AM–4:30PM (CST) 

Saturday 6AM–1PM (CST) 

Sunday Closed

To speak to one of our Expert Customer Service Support team members just call us at (618) 475-2088. (See business hours)  

Q: Does Lehr's Meat Market do Large Business Orders

A: Absolutely! We have expert business gifting specialist ready to help you with your order at (618) 475-2088.

 Business Hours: 

 Monday-Tuesday 6AM–12PM (CST) 

 Wednesday-Friday 6AM–4:30PM (CST) 

 Saturday 6AM–1PM (CST) 

 Sunday Closed  

 

Q: What is the deadline to place a business order for the Holidays?

A: Continental United States:

Christmas and New Year’s gifts that do not require customization have a holiday shipping deadline of December 15th. Gifts that are customized have a shipping deadline of December 6th. All other Federally Recognized Holiday Gifts must be received 14 business days before expected arrival time. 

Gifts Outside Continental United States:
Although we will take every possible measure within our control for a timely
delivery, all packages sent outside of the Continental United States are
subject to customs and cannot be guaranteed by a specific delivery date. Please
complete these orders at least 20 business days before expected arrival time.

Q: How is my order shipped?

A: Our products are shipped through various methods. We make every attempt to use the least expensive, yet most timely method available depending upon where you live. Shipping is calculated separately from the cost of the product order. In most cases, you will have the option to select Ground or Express. 

  

Q: I want my order/gift to arrive at a later time. How do I order in advance?

A: We have our expert Customer Support team ready to help you with your order at (618) 475-2088. (See business hours) 

  

Q: What is the cut off to reschedule, edit or cancel an order?

A: Due to the speediness of our awesome warehouse team members; we are only able to offer the ability to make changes to your order within one hour of the purchase. Exceptions can be made for items purchased for delivery at a later date. However, changes will need to be requested no later than two weeks before the scheduled delivery date. 

  

Q: What determines Express Shipping charges?

A: If available…You decide if you would like Express delivery. Express delivery charges are in addition to the Standard Shipping charge. The Standard Shipping charge covers the cost incurred from processing and shipping the order though normal delivery methods. The Express charges are what we must pay the carrier to deliver the package via Express. 

  

Q: What is your Delivery Guarantee? 

A: Special measures will be taken for you to receive your meat products in excellent condition. We do, however, lose control of the handling during shipment. While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Please check all addresses carefully. Postal and delivery services will not forward. We guarantee delivery only to the addresses we are given 

  

Q: What happens if I place an order on a Sunday?

A: Orders placed on Sundays will not being to be processed until the following day. If that day happens to be a recognized holiday, the order will be placed on that Tuesday. 

  

Q: Can I ship to a P.O. Box?

A: To ensure your gift arrives in perfect condition, we recommend shipping to a street address or APO/FPO, not a P.O. Box. Wine shipments cannot be delivered to a P.O. Box. Please verify before ordering that your selection can be shipped overseas to your APO/FPO recipient.  

  

 We’re so sorry to hear this!

Please contact our Customer Support team at redgoal61@sbcglobal.net within 48 hours
of delivery with your order number as well as details and photos of the damage
or defect. Please share photos that include:

  1. A photo of the area of concern 
  2. Two full shots of the product (from the side and overhead) 
  3. A shot of the packaging/box 

We understand that sometimes items get damaged, and we will work to resolve the situation quickly.   

Sorry to hear that!

Please contact our Customer Support team by sending an email to redgoal61@sbcglobal.net within 48 hours of delivery.

Please include your order number, the name of the product and tell us about the damage or defect.

 

We do our very best to pack your order perfectly.

We understand that sometimes mistakes are made, and we will work to resolve your issue as quickly as possible.  

Q. I sent my order as a gift and the recipient was not available or didn’t open the package in time.  

A. Customers are responsible for notifying their recipients that a perishable item is on the way, and for confirming that they are available to receive a package. Lehr’s Meat Market is not responsible for packages reported damaged due to a delay in opening and not properly storing the package’s contents upon delivery. In this circumstance, please contact our Customer Support team at redgoal61@sbcglobal.net and we will evaluate on a case-by-case basis.

Q. What’s the White Stuff on the outside of my Sausage?

A. Don’t worry; it’s supposed to be there! It’s a natural part of the fermentation process of producing artisanal sausage. That powdery looking stuff occurs when you let the sausage set out unrefrigerated or it starts drying out past the Semi-Dry stage. It’s a benign white “good” efflorescence. If you want to wash it off go ahead, but some people enjoy the enhancement.   

Q. I received my package as a gift and it arrived damaged or incorrect.

A. We're so sorry for the trouble with your gift! We're here to help.

Please contact our Customer Support team at redgoal61@sbcglobal.net within 24 hours of delivery with the order number as well as details and photos of the damage, defect, or wrong product. Please share photos that include:

  1. A photo of the area of concern 
  2. Two full shots of the product (from the side and overhead) 
  3. A shot of the packaging/box

We will work to resolve the situation quickly.

For security reasons, we will contact the purchaser to notify them of the issue and receive their authorization for any further activity on their Lehr’s Meat Market account. In most cases, we will offer a resolution on a case-by-case basis.

Q. What should I do if my Package is Missing?

A. Tracking information on packages can often go days without being scanned by the postal carrier, even if your package is still making it's way to your door. If your anticipated delivery date comes and goes, we recommend checking for your package at a neighbor’s doorstep or
perhaps behind a shrub or chair near your front door. If you are still unable to find your package, double-check that your shipping address was entered correctly when you placed the order. Orders shipped with incorrect addresses are not eligible for reshipment or refunds. If your address is correct, we recommend contacting your local post office to try locating the lost order.
Once an order is marked as “delivered” by the carrier, it is the purchaser's responsibility to make sure that the item is brought inside for safekeeping.

Q. What’s the shelf life of your products? 

A. If your cured or smoked products have lost their airtight seal upon arrival, please contact us. Although our products are shelf stable, the flavor of your product may change. If you do not intend to use your product upon arrival, for ultimate freshness and flavor please refrigerate. Use well vacuum sealed packages within 10 to 14 days. If
you do not plan to use your product in that time frame, please refrigerate. If within 6 weeks you have not used your unopened, refrigerated vacuum sealed package please freeze. Unopened vacuum sealed packages may be left continuously frozen indefinitely.
  

  

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